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Customer Service

Ordering Information

Ordering Online
Ordering online from Pearson Education is quick, simple, and secure. When you find an item you'd like to add to your order, simply click the "add to cart" button. If a buy button does not appear on a product because it has not yet been published, it will be available to order within 30 days of the expected due in stock date. You always have the option of removing any item?or changing the quantity?before checking out. For payment, we accept Visa, MasterCard, and American Express cards.

Shipping Information

Business Days
Pearson Education and UPS follow a business day calendar. We do not ship on Saturday, Sunday, or holidays.

Shipping Methods
The chart below describes your shipping options. You will be notified via email once your order ships. At this time you will be provided with a tracking number so you may trace your order with the carrier.
ShippingCarrierRestrictionsProcessing TimeShipping TimeExpect Delivery In...Cost
StandardUPSU.S. Only.1-2 business days*2-3 business days (Alaska and Hawaii may take longer)3-5 business daysFREE!
ExpeditedUPSU.S. Only.1 business day*1-2 business days (Alaska and Hawaii may take longer)2-3 business days$9.95 USD first book / $4.95 USD each additional book
International PriorityUPS Priority InternationalInternational Customers, Including Puerto Rico and Guam1-2 business days*5-7 business days6-9 business daysVaries by country (see below)**

*If the item you are purchasing requires assembly or printing time please add the time listed on the product to the processing time listed above.

**International shipping rates vary based on the destination country. To determine rates, please add the item(s) you would like to purchase to your shopping cart and proceed to checkout. Step one of the checkout process will ask for your shipping address, once you have filled this information in and hit "continue" your shipping charge will be displayed. You may still choose not to place your order at this time by simply closing out of the shopping cart. No credit card information is required to view shipping information.

Shipping Stipulations and Restrictions
  • International Shipping: Import Duties & Taxes
    If your order is shipping internationally (outside the U.S.) it may be subject to import duties and taxes, which are levied once the package reaches the destination country. Pearson Education has no control over these charges and cannot estimate wha they will be. Any charge that might be incurred is the customer's responsibility. For further information, please contact your local customs office.

  • P.O. Boxes
    Please note that we are unable to ship to P.O. Boxes.

  • Standard Shipping
    Orders placed prior to 7 PM ET Monday-Friday shipping via standard shipping should ship the next business day. Orders placed after 7 PM ET should ship in 2 business days. Order placed after 7 PM ET on Friday should ship on Tuesday.

  • Expedited Shipping
    Orders placed prior to 11:30 AM ET Monday - Friday shipping via expedited shipping should ship the same day. Orders placed after 11:30 AM ET should ship the next business day. Orders placed after 11:30 AM ET on Friday should ship on Monday.

Backordered Products
We will notify you if one of your selections is on backorder, and retain this backorder for out of stock products for 30 days. If the product is not back in stock after this period, we will notify you so that you may make another selection. If the product is back in stock within 30 days, we will fulfill the original order. Note that if some of your order of multiple products is out of stock, the in stock items will be shipped right away.

You may cancel a backordered product by simply e-mailing your request to: csweb@pearsoned.com. Please be sure to include your order number with your request.

Along with your shipment, you will receive an invoice documenting product charges, applicable sales tax, and shipping charges. Your invoice will state that you have prepaid your order by credit card. Your credit card will not be billed until the product ships.

Sales Tax
As a result of having representation in every state, Pearson Education is required to collect state sales tax for orders shipped to most states.

Within 30 days of shipment date, you may return the following products, for any reason, for a full refund (less shipping costs):
  • Any book in its original condition (unmarked, not damaged)

  • Any unopened bundled product (still in its plastic shrink-wrap)
    Please note that refunds or credits will be given on returns of Valuepack purchases only when all package components are returned together.

As of November 1, 2021, all returns must be accompanied by a valid Return Materials Authorization (RMA). To request your RMA, please email your request to customer-service@informit.com. Products should be shipped prepaid via a traceable method such as UPS. Please affix the barcode that comes with the RMA to the outside of the package. Returns received without an RMA will be rejected. Customers are responsible for return shipping fees for any return received without an RMA.

Please refer to the returns address on your invoice to determine where to return your purchase.

If you have any questions or have received damaged/defective product, please contact us at csweb@pearsoned.com.

Privacy Statement
Pearson Education recognizes the importance of protecting the privacy of Personal Identifying Information about you as a user of our Web site. We consider the following to be Personal Identifying Information: your name, address, phone number, date of birth, job, personal interests, credit card information. This Web site does not collect Personal Identifying Information about a user except for information that is voluntarily provided to our Company so that we can serve the user's needs and our legitimate business purposes. (For example, when the user posts a message to a bulletin board or makes an online purchase, we need to retain certain Personal Identifying Information on the Web site in order to respond to the order). A user's Personal Identifying Information may be used by our company to help us improve the Web site, and also for our company's marketing and promotional purposes. It will be treated confidentially within our company. Our policy is not to share this information with third parties, but we may share this information with other companies within Pearson Education, Inc.

In addition, users should be reminded that any Personal Identifying Information that is voluntarily posted by a user to a public area of this Web site (for example, a posting to a bulletin board or chat room) may always be collected and used by others and that there is nothing our Company can do to prevent that.

SPECIAL NOTICE TO PARENTS: We have no intention of seeking Personal Identifying Information about minors who visit this Web site. The same privacy policies will apply to that information. In addition, if we can identify a user as a minor, the Personal Identifying Information will not be used for further marketing and promotion. We encourage you to ask your children to seek your permission before providing information about themselves or their family over the Internet.

SPECIAL NOTICE TO KIDS: Ask your parent or guardian for permission before you send any personal information over the Internet.

Contact Us
If you have any questions regarding an existing order please contact us @ csweb@pearsoned.com.

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